Refund policy

Returns. Most Calgory Products may be returned to us within 14 days after receiving their order, subject to the Calgory Products Return Policy, but certain Products are final sale and may not be returned unless defective, as set forth in the Return Policy and the offer’s deal terms. Calgory takes legal title to returned Calgory Products only after the Calgory Products arrive and are processed at the designated returns destination. Calgory reserves the right, but has no obligation, to issue a refund without requiring a return. In the latter situation, Calgory does not take title to the returned Calgory Products. For purchases that qualify for a refund, Calgory will issue a refund within 5 days after processing of a properly returned shipment. If stated, applicable shipping charges and restocking fees may be deducted from your refund.

Calgory reserves the right to refuse to issue a refund and to recover the cost of the return delivery from you in the event that any Calgory Products you return: (a) are not eligible for return, in accordance with the Calgory Products Return Policy or the offer’s deal terms, or (b) are found to have suffered damage after delivery to you or have been misused or used other than in accordance with the Calgory Product directions or instructions.

All refrigerated products cannot be returned nor refunded.

Preordered products are final sale and are not eligible for refunds or cancellations. Once a preorder is placed, the sale is considered final, and no modifications, returns, or refunds will be granted, except in the case of a defective product upon delivery.